Gravesend and Northfleet FC in the Football Conference had a problem; their floodlights were not functioning properly so they had to start their match against Morcambe FC 30 minutes early. But how to let their fans know?

“I had the idea to phone all our season-ticket holders,” said club director Bobby Gunton. “I didn’t actually realise we had quite so many (210)... I had to be very brief and just tell them it was Gravesend and Northfleet here and that the game was kicking off early. If I’d had any long chit-chat I would still be here now.” Now that’s customer service.